# Tickets, Passes, and Access

Section: Art Fair Guide · Page: https://artsvp.com/docs/art-fair-guide/tickets-passes-and-access

(Plans: All plans)

At the door of a fair, a ticket is a promise: this person may come in, at this
time, this many times. Fair tickets on ARTSVP define what a guest holds and how
it behaves at the door, combine the ticket's entry type, slot capacity, and
ticket quantities to model access exactly.

## Single entry or multiple

- **Single Entry**: the ticket checks in once. Use it for one preview, one
  day, or a timed slot.
- **Multiple Entry**: the ticket can be scanned again. Use it for a multi-day
  or re-entry pass.

The entry type belongs to the ticket, not the event, so one event can offer a
single-entry day ticket alongside a multiple-entry fair pass.

## Four capacity controls, one model

| Control | What it limits |
|---|---|
| **Capacity per Slot** | Everyone booked into that date or time. |
| **Total quantity** | The number of one ticket type across the event. |
| **Max per booking** | How many places one person can reserve at once. |
| **Guests per ticket** | How many people one purchased ticket admits. |

Use slot capacity for venue safety and ticket quantity for commercial or access
tiers. A group ticket can admit several guests, so test its headcount against
the slot capacity before launch.

## Charging for tickets

Paid tickets need Stripe connected under **Settings** → **Payouts**. Worth
knowing before prices go live: an event charges in one currency, taken from its
venue; promo codes apply percentage discounts only, never fixed amounts; and a
guest cancelling does not trigger an automatic Stripe refund.

## Design tickets for the door

The Expert plan (Plans: Expert) includes one custom ticket and
wallet-pass design, assigned to an event or to individual tickets. It cannot
differ between tiers, so let the ticket name, entry time, and date carry the
distinction your door team reads at a glance. Turn on **Issue Scannable
Tickets** and **Enable Add to Wallet** if guests should carry their tickets in
Apple Wallet or Google Wallet. Fairs that already print their own QR values
can upload them as [barcode pools](https://artsvp.com/docs/settings/barcodes) and connect a
pool to each event.

---

Keep reading: [Tickets and pricing](https://artsvp.com/docs/events/tickets-and-pricing) ·
[Dates and availability](https://artsvp.com/docs/events/dates-and-availability) ·
[Ticket Design](https://artsvp.com/docs/ticket-design/overview) ·
[Check-in](https://artsvp.com/docs/guest-management/check-in)

---