# Booking Settings

Section: Events · Page: https://artsvp.com/docs/events/booking-settings

(Plans: All plans)

Booking settings decide how guests book and what surrounds each booking: whether
you approve requests first, what details the form collects, whether guests can
change their minds, and the wording your booking page uses at every turn. Most of
these controls live under the event's **Settings** → **Advanced** tab; visibility
and guest details sit in **Details**.

## Two ways to take a booking

- **Standard**: guests book and are confirmed immediately, subject to capacity.
- **Register Interest** (Plans: Pro & Expert), guests submit a request,
  and you approve or decline each one before anything is confirmed. The right
  mode for a private view where the list matters more than the speed.

## What the form collects

Name and email can each be **Hidden**, **Optional**, or **Required**, so a press
morning can insist on full details while a public day asks for almost nothing.
Whether name is one **Name** box or **First name** and **Last name** is set
once for the organisation under **Settings** → **Info**
(**Capture first and last name separately**). When the two boxes are on, both
are required for the booker, and extra guests use the same two boxes when you
collect guest names. See
[Organisation settings](https://artsvp.com/docs/settings/organisation-settings).

Around them sit four toggles:

- **Same Guest Details Per Booking**: auto-filled guests copy the booker's name
  and email.
- **Edit Guests After Booking**: bookings of more than one guest show an
  **Add guest details** link on the confirmation page, so the booker can
  enter names and emails for their party. This fills in the places they
  already booked; it does not let them add extra people.
- **Require Billing Address**: collect a billing address when booking.
- **Force Unique Bookings**: only one booking per email address. On an event
  with [portals](https://artsvp.com/docs/guest-management/portals)
  (Plans: Expert), a guest who already booked and opens a
  second partner's invitation sees **Existing Booking Found** and can
  **Notify** that partner instead of booking again.

For questions of your own (dietary requirements, who invited them) see
[Custom fields](https://artsvp.com/docs/events/custom-fields).

## What guests can do afterwards

- **Allow Booking Changes**: guests can modify their booking, subject to
  availability.
- **Allow Booking Cancellations**: guests can cancel. One thing to be aware of:
  cancelling never refunds automatically, issue any refund from Stripe.
- **Allow Special Requests**: guests can attach a note to their booking.
- **Enable Waitlist**: when the event sells out, guests can queue for a place.
  The booking page then shows **FULLY BOOKED** rather than your
  **Sold Out Message**.

## Tickets and the door

- **Issue Scannable Tickets**: every guest gets a ticket with a QR code.
- **Issue PDF Tickets**: attach a printable PDF to confirmation emails.
- **Enable Add to Wallet**: offer Apple and Google Wallet passes after booking.
- **Barcode pool** (Plans: Expert), under **Miscellaneous**,
  choose a pool so confirmed guests receive your codes. **Default** keeps
  ARTSVP codes. If the pool runs out, new guests receive ARTSVP codes until
  you upload more. See [Barcode pools](https://artsvp.com/docs/settings/barcodes).

## Payments extras

- **Accept Donations**: let guests add a donation while booking. Donations need
  Stripe connected under **Settings** → **Payouts**.
- **Collect Gift Aid**: show the Gift Aid declaration on paid bookings and
  donations. Gift Aid is available to UK organisations only.

## Tracking on the booking page

Organisation tracking IDs live under **Settings** → **Developer**. A paid
event loads them automatically; a free event needs **Enable Tracking Pixels**
on its **Settings** → **Developer** tab. See
[Integrations](https://artsvp.com/docs/settings/integrations).

## The words guests read

Rewrite the standard wording guests meet at each moment:

| Message | Shown when |
|---|---|
| Sold Out Message | The event or a slot is fully booked with no waitlist |
| On Hold Message | The event is unpublished or bookings are paused |
| Cancel Messages: Guest cancels a booking | Inside the cancel-booking confirmation dialog |
| Cancel Messages: Event is cancelled | On the event page once you cancel the event, where every booking and invitation link lands |
| Payment Info | On the payment step, above the card form |
| Invite Used Message | Someone reopens an already-used invite link |
| Register Interest Message | After a register-interest request is submitted |

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Keep reading: [Custom fields](https://artsvp.com/docs/events/custom-fields) ·
[Integrations](https://artsvp.com/docs/settings/integrations) ·
[Event emails](https://artsvp.com/docs/events/emails) ·
[Check-in](https://artsvp.com/docs/guest-management/check-in)

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