# Tickets and Pricing

Section: Events · Page: https://artsvp.com/docs/events/tickets-and-pricing

(Plans: All plans)

A ticket is what a guest actually books: free entry, paid admission, a day pass,
a VIP place. You create tickets in the wizard's Tickets step and manage them
later under the event's **Settings** → **Ticketing** tab, and an event can offer
several ticket types alongside purchasable extras and promo codes.

Tickets are free until you connect Stripe under **Settings** → **Payouts**;
after that, you can charge. A booking fee applies to paid tickets: 7% on Free,
5% on Pro, 3.5% on Expert.

## Anatomy of a ticket

- **Ticket Name**: shown on guest tickets, receipts, and reports
  (*"VIP Preview"*, *"Day Pass"*).
- **Form Label**: the wording guests see next to the ticket on the booking
  form. Leave blank to use the name; the default is *"Number of People"*.
- **Entry Type**: **Single Entry** tickets check in once; **Multiple Entry**
  tickets can be scanned again on re-entry (for example, a fair pass).
- **Price**: what guests pay per ticket, in your venue's currency. 0 makes it
  a free ticket; paid tickets have a minimum of 1 unit of currency. An event
  charges in one currency only.
- **Ticket design**: which ticket and wallet-pass design this ticket uses. The
  default is a plain white ARTSVP ticket, with the event's banner across the
  top when it has one. See
  [Ticket design](https://artsvp.com/docs/ticket-design/overview).

### The advanced settings

- **Short Description**: a line of context under the ticket on the booking
  form.
- **Min per booking** and **Max per booking**: bounds for one booking. A blank
  **Max per booking** means no per-booking limit for that ticket.
- **Total quantity**: how many of this ticket exist across the whole event;
  blank means unlimited.
- **Guests per ticket**: how many guests one ticket admits; group tickets
  admit more than one. A leftover place smaller than this number cannot be
  booked. See
  [Dates and availability](https://artsvp.com/docs/events/dates-and-availability#when-the-event-is-full).
- **Entry time**: printed on the ticket when it admits at a set time,
  independent of the slot booked.
- **Active**: inactive tickets are hidden from the booking page. At least one
  ticket must stay active.

> **Example:** A guest bringing four friends is one booking of 5 places: set
> **Guests per ticket** to 1, and leave **Max per booking** blank (or set it
> to at least 5). The event-level **Max Guests per Booking** under
> **Limit Capacity** can still cap the total guests in a single booking, that
> field has a ceiling of 100.

One thing to be aware of: when every active ticket has a **Total quantity**
and those quantities are gone, the event is fully booked, even with
**Limit Capacity** off. See
[Dates and availability](https://artsvp.com/docs/events/dates-and-availability#when-the-event-is-full).

> **Tip:** On a fair, create separate ticket types for each entry tier (VIP
> Preview, Public Day) rather than one generic ticket. Check-in staff then see
> at a glance what each guest holds.

## Extras

Extras are purchasable add-ons sold alongside tickets: a catalogue, a drinks
package, a tote. Each has a name, price, and optional limits, like tickets.
Guests pick them on the booking form; you can also add one to an existing
booking from the booking page. See
[Bookings](https://artsvp.com/docs/guest-management/bookings#extras).

## Promo codes

Promo codes give a percentage discount at checkout, fixed-amount discounts are
not supported. Create codes per event (*"ARTFAIR20"*); guests enter them on the
booking form.

## Tax

Tickets can carry a tax rate. Configure it in the ticket's advanced settings:
enable **Add tax**, choose **Tax type** (Tax, VAT, or GST), and enter the
**Tax rate** percentage.

### Where guests see tax

- **Booking summary**: on the booking page, guests see their ticket lines,
  then SUBTOTAL, then each tax by name with its amount, then TOTAL.
- **Confirmation email**: the order summary in the booking confirmation shows
  the same layout: ticket lines, SUBTOTAL, each tax by name, and TOTAL.

> **Tip:** To preview the full guest experience including tax, book a test place
> yourself and check the confirmation email. The booking page's Preview shows
> only the public event page, not the checkout summary. See
> [Publishing and sharing](https://artsvp.com/docs/events/publishing-and-sharing) for the
> launch sequence.

One thing to be aware of across all paid tickets: refunds are not processed
automatically when a guest cancels, handle refunds from your Stripe dashboard.

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Keep reading: [Dates and availability](https://artsvp.com/docs/events/dates-and-availability) ·
[Bookings](https://artsvp.com/docs/guest-management/bookings) ·
[Booking settings](https://artsvp.com/docs/events/booking-settings) ·
[Billing and credits](https://artsvp.com/docs/settings/billing-and-credits)

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