# Key Concepts

Section: Getting Started · Page: https://artsvp.com/docs/getting-started/key-concepts

(Plans: All plans)

A small set of terms does most of the work in ARTSVP, and this page defines each
one once, the shared vocabulary the rest of the documentation leans on. Skim it
when you start, come back when a guide uses a word you have not met, or hand it
to a colleague on their first day.

## The building blocks

| Term | What it is |
|---|---|
| **Organisation** (your team) | The workspace that owns your events, guests, settings, and billing. You can belong to more than one. |
| **Space** | A group of events inside an organisation. Most teams work in one space; larger organisations separate programmes or venues into several. [Spaces](https://artsvp.com/docs/getting-started/spaces) covers creating one, the plan limits, and renaming. |
| **Event** | A bookable happening: an opening, a fair day, an appointment schedule. Has dates, capacity, tickets, and its own public booking page. |
| **Booking** | A guest's reservation for an event, whether a free RSVP or a paid ticket purchase. A booking can cover more than one guest. |
| **Invitation** | A personal invite sent to a named guest, with its own tracked response. Different from a booking link. |
| **Booking link** | A shareable URL to an event's booking page. Create different links for different channels to see where bookings come from. |
| **Guest list** | The live list of everyone attached to an event: invited, booked, waitlisted, attended. |
| **Ticket** | What a guest books or buys: free entry, paid admission, a day pass. An event can offer several ticket types. |
| **Barcode pool** | A named stock of your own QR codes, assigned to confirmed guests on a connected event. See [Barcode pools](https://artsvp.com/docs/settings/barcodes). |
| **Check-in** | Recording a guest's arrival at the door. |
| **Scanner** | A device profile for checking guests in by QR code. |
| **ONE Pass** | A reusable pass guests can use across participating events. |
| **Collection** | A group of events presented and shared together as one programme. |
| **Portal** | A workspace you grant a partner (for example, a fair exhibitor) so they can invite guests to your event under their own allocation. |
| **Allocation** | The invite quota granted to a portal. |
| **Credits** | The prepaid balance that covers guests beyond your monthly free allowance and certain features. See [Billing and credits](https://artsvp.com/docs/settings/billing-and-credits). |
| **Contact** | A person saved in your organisation's contact book, built up automatically from bookings, invitations, and attendance. One contact can hold several emails. |

## Guest statuses

Every guest sits at exactly one status, shown as a badge on their row:
**Pending**, **Invited**, **Declined**, **Confirmed**, **Waitlist**,
**Interested**, **Rejected**, **Cancelled**, and **Checked in**. Most of these
are also tabs on the guest list; **Checked in** is a badge only, and archived
guests have their own **Archived** tab.

[Guest List](https://artsvp.com/docs/guest-management/guest-list) defines each status and shows
how guests move between them.

## Where things happen

- **The admin** is where your team works: dashboard, events, guest lists,
  settings. The sidebar shows **Dashboard**, **Events**, **Collections**,
  **All Guests**, **Portals**, and **Settings** (some items depend on your plan
  and role). **Portals** opens **Connected Portals** (workspaces shared with
  you) and **Managed Portals** (portals you create for partners).
- **Public booking pages** are what guests see: each published event and
  collection has one, styled with your branding.
- **Portals** have their own separate access for your partners.
- **Scanners** get a dedicated check-in interface for the door.

## Roles

Each team member has a role that controls what they can do: **Admin**,
**Event Manager**, **Booking Manager**, or **Check-in only**. Members can be
added to the whole organisation or to specific events,
[Teams](https://artsvp.com/docs/getting-started/teams) has the details.

One thing to be aware of: your plan and team role determine which areas and
actions are visible to you, but the terms stay the same even when a feature is
not available.

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Keep reading: [Spaces](https://artsvp.com/docs/getting-started/spaces) ·
[Quick Start](https://artsvp.com/docs/getting-started/quick-start) ·
[Plans](https://artsvp.com/docs/getting-started/plans)

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