# Check-in

Section: Guest Management · Page: https://artsvp.com/docs/guest-management/check-in

(Plans: All plans)

On the night, the guest list becomes the door list. Check-in records each guest's
arrival, and your team works from **Check-in Mode**: a distraction-free door view
of the live guest list that runs in the browser on any phone, tablet, or laptop,
with no app to install. Any team member can check guests in, including the
**Check-in only** role, made for door staff (see
[Teams](https://artsvp.com/docs/getting-started/teams)).

## Check-in Mode

Open **Check-in** from **All Guests** or an event's **Guestlist**. The door
team sees:

- every expected guest, grouped by booking. Type at least three characters
  in **Search all guests…** to find someone by name or email;
- a **live meter** of arrivals against expected guests;
- **Walk In**, to add and check in an unexpected guest on the spot;
- **Guest list** and **Scanner** (Plans: Pro & Expert) in the bar
  at the bottom of the screen, the camera is the same door, one tap away;
- a **Check-in mode** banner with **Exit check-in mode**, so staff always know
  they are in door view.

Tap a guest to check them in; tap again to undo a mistake. Switch to
**Scanner** for the camera, or back to **Guest list** to find someone by name.
Every check-in updates in real time for the whole team, so several doors can
work at once without double-admitting anyone. One thing to be aware of:
browser check-in needs an internet connection. Dedicated scanning devices can
keep scanning offline, see [Scanners](https://artsvp.com/docs/guest-management/scanners).

## Walk-ins and invitations at the door

Unexpected arrivals and invited guests who have not booked can be confirmed
at the door. Every role can do this, including **Check-in only**.

Open **Walk In** from Check-in Mode. The booking starts now and the whole
party is checked in as soon as it is created. Check-in only members add
walk-ins here: they do not see **Invite Guests** or **Add Guests** on the
guest list, and they cannot create a **Scheduled** booking.

An invited guest who has not booked yet can be confirmed with
**Confirm & check in**, from Check-in Mode or from their invitation on the
guest list. That books them now and checks the party in. Check-in only
members cannot decline an invitation on the guest's behalf.

Waitlist and registered-interest guests need an Admin, Event Manager, or
Booking Manager to accept or reject them first. Door staff who tap those
rows see **Needs a manager**. Once the booking is confirmed, they can check
the party in.

One thing to be aware of: Check-in only members cannot **Mark as paid**. On
a priced walk-in they choose **Leave unpaid for now**, and a manager settles
it from the booking page.

## Arrival alerts

Arrival alerts by WhatsApp and email go to **portal partners** for their own
guests, each portal can turn these on or off under its **Settings** →
**Notifications**. There are no organiser-level arrival alerts; your team
follows arrivals on the live guest list in Check-in Mode, where every check-in
updates in real time.

## Re-entry

A **Single Entry** ticket checks in once. A **Multiple Entry** ticket (a fair
pass, say) can be scanned again on re-entry. Set this per ticket in
[Tickets and pricing](https://artsvp.com/docs/events/tickets-and-pricing).

## Timed tickets

Check-in never looks at the clock: a ticket for a later slot or day checks in
whenever it is scanned or checked in by name. Venues handle early arrivals in
their own way, so the call is your door team's. To keep days or sessions apart, run each as its own event and point
each door's scanner at the right one; see
[Scanners](https://artsvp.com/docs/guest-management/scanners#timed-tickets-and-the-clock).

> **Tip:** Rehearse once before doors: open Check-in Mode on the actual device,
> scan a test ticket, and check the meter moves. Five minutes here saves a queue
> later.

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Keep reading: [Scanners](https://artsvp.com/docs/guest-management/scanners) ·
[Guest List](https://artsvp.com/docs/guest-management/guest-list) ·
[Teams](https://artsvp.com/docs/getting-started/teams)

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