# Troubleshooting

Section: Reference · Page: https://artsvp.com/docs/reference/troubleshooting

(Plans: All plans)

When something is not behaving (a guest cannot book, an email never landed, a
ticket refuses to check in) start here. Each section below is the first set of
checks for a common event, invitation, booking, export, or check-in problem,
all inspectable from your own admin. If they do not resolve it, contact
[support](https://artsvp.com/docs/reference/support) with the event name and the affected guest
or link, but never a password or API token.

## A booking page is not accepting bookings

1. Confirm the event is **Published** and bookings are not paused.
2. Check **Settings** → **Availability** for a current or future slot.
3. Check slot capacity and the total quantity of each active ticket.
4. Confirm at least one ticket is active.
5. Open the exact invitation or booking link in a private browser window.

A private event or collection must be opened through a valid personal
invitation or booking link, its general page is not public.

## Guests see Sold Out but nobody has booked

Guests can see your **Sold Out Message** when nobody has booked. With
**Enable Waitlist** on, the same full event shows **FULLY BOOKED** and
lets them queue for a place. A blank **Total quantity** is unlimited.
Check the following, in order:

1. Open **Settings** → **Availability** and confirm a current or future
   slot. A slot stays bookable until it ends. Once it has ended, it
   leaves the booking page.
2. See whether **Limit Capacity** is on, and what **Capacity per Slot**
   is. Leave **Capacity per Slot** blank for no limit. With **Limit
   Capacity** off, slot places are unlimited.
3. On every active ticket, check **Total quantity**. Blank means
   unlimited. The tickets alone fill the event only when every active
   ticket has a **Total quantity** and all of them have run out, even
   with **Limit Capacity** off. A ticket with a blank **Total
   quantity** never runs out.
4. Compare **Guests per ticket** and **Min per booking** with the
   places left. A leftover place smaller than the smallest booking
   still on sale counts as full. A pair ticket (**Guests per ticket**
   of 2) cannot take a single leftover place, even when **Min per
   booking** is 1.
5. Check the invitation's **Use limit**, and a booking link's **Max
   Guests**. A used-up invitation shows the **Invite Used Message**. A
   full link shows its **Custom Max Usage Text**, or *We are sorry,
   this link has been fully used.*
6. Open the exact invitation or booking link in a private browser
   window.

One thing to be aware of: a **Golden** invitation books past a full
event. See
[When the event is full](https://artsvp.com/docs/events/dates-and-availability#when-the-event-is-full).

## An invitation has not reached the guest

Creating an invitation leaves it **Pending**; it is not sent automatically.
Open the invitation and send it, or copy the personal link and share it through
another channel. Check that the guest has a valid email address and that the
invitation has not reached its send limit (5 sends through ARTSVP).

## Capacity looks wrong

Four separate controls decide how many guests can book: slot capacity, ticket
total quantity, guests per ticket, and allocation limits. Check each one that
applies. Reducing capacity after bookings exist does not cancel or shrink those
bookings.

## A ticket will not check in

- Confirm the ticket belongs to an event available to the scanner profile.
- Check the booking is confirmed: cancelled, pending and waitlisted bookings
  are refused.
- A **Single Entry** ticket cannot be checked in again without first removing
  the existing check-in.
- When a QR code is damaged, type at least three characters of the name or
  email in **Search all guests…** on the browser check-in page instead.

## An export has not arrived

Exports run in the background and are emailed to your signed-in account.
Confirm that address, check spam, and retry with a smaller filtered scope if
the export is very large.

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Keep reading: [Publishing and sharing](https://artsvp.com/docs/events/publishing-and-sharing) ·
[Dates and availability](https://artsvp.com/docs/events/dates-and-availability) ·
[Invitations](https://artsvp.com/docs/guest-management/invitations) ·
[Check-in](https://artsvp.com/docs/guest-management/check-in)

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