# Common Questions

Section: Ticket Design · Page: https://artsvp.com/docs/ticket-design/common-questions

(Plans: Expert)

The questions that come up most while designing tickets and wallet passes,
answered from how the designer actually behaves. If yours is not here, contact
[support](https://artsvp.com/docs/reference/support) with a screenshot of the designer and the
name of the design.

## Can I make the pass text white?

On Apple Wallet, yes. The **Text colour** setting on the **Apple Wallet** tab
starts on **Automatic**, which picks black or white to suit the background.
Switch it to **Custom** and set the text and label colours to
anything you like, white included. On Google Wallet, no: Google chooses black
or white itself against your background and offers no way to set it, so for
white text there, choose a darker background. The web ticket has its own
**Font colour** setting.

## Logo text shows my organisation name, but the field is blank

On an Apple pass, blank logo text means nothing beside the logo. If passes
still show your organisation name there, open the design, confirm the **Logo
text** field on the **Apple Wallet** tab is empty, and click **Publish
changes**; passes issued from then on carry the blank. On a Google pass this
is expected: Google always shows an issuer name, and an empty field falls back
to your Apple logo text, then your organisation name. Upload a wide logo to
replace the text row altogether.

## The preview shows an event I have not set

The preview fills the design with sample details, including a sample event,
venue and guest, so you can see finished wording. None of it is part of the
design; real passes fill in each guest's own booking.

## A guest's pass has not changed after I published

Published changes reach passes issued from that moment on. A pass already on a
guest's phone keeps the look it was added with; adding it again from their
ticket picks up the new design.

## My image did not upload

Wallet images must be PNG and under 5 MB; the web ticket **Strip** also
accepts JPEG. Any other format is refused. Each slot also has a recommended
maximum in pixels, listed on the
[Apple](https://artsvp.com/docs/ticket-design/apple-wallet-passes) and
[Google](https://artsvp.com/docs/ticket-design/google-wallet-passes) pages. If an upload fails for
another reason, the designer keeps the file and retries when you save.

## The logo looks tiny on the Apple pass

Apple Wallet displays the logo at half its pixel size. A file well under the
240 × 75 maximum renders small on the pass; supply the full size for a logo
that fills the header.

## I cannot find the design on my event

A design must be saved before it appears in an event or ticket's **Ticket
design** menu. Once saved, set it under the event's **Settings** →
**Advanced**, or on an individual ticket; the ticket's own setting wins.

## The designer is greyed out

Custom ticket design is an Expert plan feature. If you have upgraded and the
designer is still frosted, contact support to have it enabled.

## Guests are not offered Add to Wallet

Two of the event's booking settings must be on: **Issue Scannable Tickets**
and **Enable Add to Wallet**. Without them, guests receive the web ticket only.

## Can the PDF ticket carry the design?

No. Emailed and printed PDF tickets always use the standard ARTSVP layout.
Designs apply to the web ticket and the wallet passes.

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Keep reading: [Overview](https://artsvp.com/docs/ticket-design/overview) ·
[Using the designer](https://artsvp.com/docs/ticket-design/using-the-designer) ·
[Troubleshooting](https://artsvp.com/docs/reference/troubleshooting)

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