Billing and Credits
All plans Admins only
Settings → Billing is where your plan, credits, and invoices live: see what your plan includes, top up credits, switch plans, and download past invoices. Card details and billing information sit in the Stripe billing portal, opened from the Billing page. For what each plan includes, see Plans.
Free guests
Your first guest bookings each month cost nothing: 50 on Free, 250 on Pro, 500 on Expert. The Billing page shows how much of the allowance is used and the exact date it resets.
Credits
Credits cover what the free allowance does not:
- Guests beyond your allowance — 1 guest = 1 credit.
- Portal activations — 1 portal = 150 credits (see Portals).
Your balance is shown on the Billing page and in the sidebar, and you top up with credit packs from the Billing page. Credits belong to one organisation and do not transfer between organisations. Booking fees on paid tickets are a separate matter entirely — they are taken from ticket revenue, not your balance (see Plans).
When the balance runs low
Fair week is not the moment to discover an empty balance, so ARTSVP can warn you: it emails the organisation’s billing contact when free guests run low or out, when credits are low, or when the balance becomes negative. Use Manage Notifications to choose which alerts you receive and set the low-credit threshold.
With a card on file and Pay-As-You-Go enabled, bookings can continue even when the balance runs out; a negative balance is settled at the next cycle or top-up.
Tip: Before a big event, check the free-guest meter and top up in advance. Buying credits calmly beats doing it mid-opening.
Plans and invoices
Upgrade or manage your plan from the Billing page — Pro and Expert start with a 7-day trial. Invoices for subscriptions and top-ups are listed there for download.
Keep reading: Plans · Portals · Reporting and exports