Billing and Credits

All plans Admins only

Settings → Billing is where your plan, credits, and invoices live: see what your plan includes, top up credits, switch plans, and download past invoices. Card details and billing information sit in the Stripe billing portal, opened from the Billing page. For what each plan includes, see Plans.

Free guests

Your first guest bookings each month cost nothing: 50 on Free, 250 on Pro, 500 on Expert. The Billing page shows how much of the allowance is used and the exact date it resets.

Credits

Credits cover what the free allowance does not:

• Guests beyond your allowance — 1 guest = 1 credit.
• Portal activations — 1 portal = 150 credits (see Portals).

Your balance is shown on the Billing page and in the sidebar, and you top up with credit packs from the Billing page. The larger packs carry a volume discount, and if you have a promo code, you can add it at checkout. Credits belong to one organisation and do not transfer between organisations. Booking fees on paid tickets are a separate matter entirely — they are taken from ticket revenue, not your balance (see Plans).

When the balance runs low

Fair week is not the moment to discover an empty balance, so ARTSVP can warn you: it emails the organisation’s billing contact when free guests run low or out, when credits are low, or when the balance becomes negative. Use Manage Notifications to choose which alerts you receive and set the low-credit threshold.

With a card on file and Pay-As-You-Go enabled, bookings can continue even when the balance runs out; a negative balance is settled at the next cycle or top-up.

Tip: Before a big event, check the free-guest meter and top up in advance. Buying credits calmly beats doing it mid-opening.

Plans and invoices

Upgrade or manage your plan from the Billing page — Pro and Expert start with a 7-day trial. Invoices for subscriptions and top-ups are listed there for download.

If a plan payment fails

When a Pro or Expert renewal is declined, or your bank needs a confirmation, ARTSVP emails the address in Billing email. The message includes Pay now or Confirm payment, which opens the invoice. These emails always send; they are not listed under Manage Notifications.

While payment is retried, you keep the plan you are on. The Billing page shows Your subscription is past due and Pay Now. If the retries run out, the organisation drops back to Free and paid-plan features lock, with an upgrade note naming the plan they need.

Pay the open invoice from the Invoices table (Pay), or from the email link. Once it is paid, the organisation returns to the plan you were on. Starting a new checkout is blocked until that invoice is settled: stay on Billing and pay it there. To change the card, use Manage Billing.

Keep reading: Plans · Portals · Reporting and exports