Tickets and Pricing
All plans
A ticket is what a guest actually books: free entry, paid admission, a day pass, a VIP place. You create tickets in the wizard’s Tickets step and manage them later under the event’s Settings → Ticketing tab, and an event can offer several ticket types alongside purchasable extras and promo codes.
Tickets are free until you connect Stripe under Settings → Payouts; after that, you can charge. A booking fee applies to paid tickets: 7% on Free, 5% on Pro, 3.5% on Expert.
Anatomy of a ticket
- Ticket Name — shown on guest tickets, receipts, and reports (“VIP Preview”, “Day Pass”).
- Form Label — the wording guests see next to the ticket on the booking form. Leave blank to use the name; the default is “Number of People”.
- Entry Type — Single Entry tickets check in once; Multiple Entry tickets can be scanned again on re-entry (for example, a fair pass).
- Price — what guests pay per ticket, in your venue’s currency. 0 makes it a free ticket; paid tickets have a minimum of 1 unit of currency. An event charges in one currency only.
- Ticket design — which ticket and wallet-pass design this ticket uses. The default is a plain white ARTSVP ticket, with the event’s banner across the top when it has one. See Ticket design.
The advanced settings
- Short Description — a line of context under the ticket on the booking form.
- Min per booking and Max per booking — bounds for one booking. A blank Max per booking means no per-booking limit for that ticket.
- Total quantity — how many of this ticket exist across the whole event; blank means unlimited.
- Guests per ticket — how many guests one ticket admits; group tickets admit more than one. A leftover place smaller than this number cannot be booked. See Dates and availability.
- Entry time — printed on the ticket when it admits at a set time, independent of the slot booked.
- Active — inactive tickets are hidden from the booking page. At least one ticket must stay active.
Example: A guest bringing four friends is one booking of 5 places: set Guests per ticket to 1, and leave Max per booking blank (or set it to at least 5). The event-level Max Guests per Booking under Limit Capacity can still cap the total guests in a single booking — that field has a ceiling of 100.
One thing to be aware of: when every active ticket has a Total quantity and those quantities are gone, the event is fully booked, even with Limit Capacity off. See Dates and availability.
Tip: On a fair, create separate ticket types for each entry tier (VIP Preview, Public Day) rather than one generic ticket. Check-in staff then see at a glance what each guest holds.
Extras
Extras are purchasable add-ons sold alongside tickets: a catalogue, a drinks package, a tote. Each has a name, price, and optional limits, like tickets. Guests pick them on the booking form; you can also add one to an existing booking from the booking page. See Bookings.
Promo codes
Promo codes give a percentage discount at checkout — fixed-amount discounts are not supported. Create codes per event (“ARTFAIR20”); guests enter them on the booking form.
Tax
Tickets can carry a tax rate. Configure it in the ticket’s advanced settings: enable Add tax, choose Tax type (Tax, VAT, or GST), and enter the Tax rate percentage.
Where guests see tax
- Booking summary — on the booking page, guests see their ticket lines, then SUBTOTAL, then each tax by name with its amount, then TOTAL.
- Confirmation email — the order summary in the booking confirmation shows the same layout: ticket lines, SUBTOTAL, each tax by name, and TOTAL.
Tip: To preview the full guest experience including tax, book a test place yourself and check the confirmation email. The booking page’s Preview shows only the public event page, not the checkout summary. See Publishing and sharing for the launch sequence.
One thing to be aware of across all paid tickets: refunds are not processed automatically when a guest cancels — handle refunds from your Stripe dashboard.
Keep reading: Dates and availability · Bookings · Booking settings · Billing and credits