Dates and Availability
All plans
Availability answers two questions for every event: when can guests come, and how many places are there? You set it in the create-event wizard’s Basics & Schedule step, and change it any time under the event’s Settings → Availability tab — the same controls in both places.
The three schedule formats
The choice that shapes everything else is which of the three formats fits the occasion:
| Format | What it does | Best for |
|---|---|---|
| Single Slot | One continuous booking window with a start and end. | An opening night, a one-off talk |
| Daily Slots | One bookable option for each day in a date range, with default opening and closing times you can adjust per day. | Exhibition runs, fair days |
| Custom Slots | You build each bookable option yourself, one row per slot. | Timed entry, appointments, tours |
One thing to be aware of with Custom Slots: each row must have a unique start date and start time on this event. If you see “Two slots can’t start at the same time on the same day”, it means two rows on this event share the same start — it is not a conflict with other events. Edit your slots under Settings → Availability, or in the create-event wizard’s Basics & Schedule step.
Building a run of hourly slots
There is no bulk generator, but you can build a sequence quickly. Enter your first slot, then keep clicking Add slot: each new row copies the previous row’s date, starts where it ended, and ends 60 minutes later (capped at 23:59). If the previous row has no end time, the new row keeps the previous date but falls back to 10:00 to 11:00, so adjust its times before saving. Check each row as you go, then click Save availability on the Availability tab, or Next in the wizard.
Every event has a time zone. It defaults from the venue and can be changed on the Availability tab.
One thing to be aware of: a booking window cannot end at midnight. An end time of “00:00” is read as the start of the same day and produces no bookable slots — use “23:59” instead.
A slot stays bookable until it ends, not merely until it starts. Guests can still take a “12:00” place at “12:30” if that slot runs until “13:00”. Once it has ended, it leaves the booking page.
Capacity
With Limit Capacity off, places are unlimited: guests are only limited by any per-ticket quantity you set. Switch it on and two controls appear:
- Capacity per Slot — how many guests each slot can take.
- Max per booking — how many places one booking may take, up to 100 (100 is also the “no limit” value).
Capacity applies per slot, so a Daily Slots event with capacity 200 admits up to 200 guests each day. Capacity per Slot is a single number that applies to every slot on the event; Custom Slots rows do not have their own capacity fields. For per-ticket limits — a ticket’s total quantity across the event, or its minimum and maximum per booking — see Tickets and pricing.
One thing to be aware of: if different options need different limits (for example, two panels with separate seating), create a ticket type per option with its own Total quantity — that limit applies across all slots in the event. Alternatively, run separate events.
When the event is full
An event is fully booked when no open slot has room for the smallest booking the tickets still on sale allow, or when every ticket with a Total quantity is gone. A leftover place smaller than that booking counts as full. A pair ticket (Guests per ticket of 2) cannot take a single leftover place, even when Min per booking is 1. Tickets whose Total quantity is gone no longer set the minimum. Limit Capacity can be off and the event still fills through ticket quantities.
The booking page then shows your Sold Out Message. With Enable Waitlist on (see Booking settings), guests see FULLY BOOKED and can queue for a place instead.
On a collection page, a full event stays listed and is tagged Fully Booked or Waitlist.
Display formats
At the bottom of the Availability tab you control how dates and times appear on your booking page and emails, so the public wording matches your house style.
Slots on the booking page show start times only; if guests need to know when a slot ends, add that information in the Event Information field under Settings → Details.
Editing a live event
Edits on the Availability tab apply to the live event when you click Save availability. Changing the schedule updates what new guests can book; existing bookings keep their original times. Reducing capacity below what is already booked does not cancel anyone. Guests are not notified automatically.
Changing the time zone
If the event already has bookings, changing Time zone and clicking Save availability opens Update existing bookings?
| Choice | What it does |
|---|---|
| Save and update bookings | Bookings move to the same clock time in the new zone. A 7:00pm booking stays 7:00pm, so tickets still match the slots. |
| Save without updating | Bookings stay at the moment they were made. Their displayed time may change, and may no longer match the slots. |
| Cancel | Nothing is saved. |
One thing to be aware of: guests are not notified either way. If you move the bookings, tell anyone who already holds a ticket.
A venue’s Time Zone is edited from Settings → Details → Edit location. That change reaches only events that still inherit the venue’s zone. Events with their own time zone are unaffected. When the inheriting events have bookings, the same Update existing bookings? choice appears.
Keep reading: Creating events · Tickets and pricing · Booking settings · Collection pages