Organisation Settings
All plans Admins only
Settings is your organisation’s back office: profile, design, team, contacts, billing, payments, and developer access, each in its own section. Organisation admins can see it; everything your guests encounter — your name, your logo, the email they reply to — starts here.
Finding Settings
Settings is the last item in the main sidebar, after Dashboard, Events, Collections, All Guests, Portals, and Scanners. Only organisation Admins see it. If it’s missing, you’re not an Admin of this organisation, or you’re in a different organisation — check the organisation and space switcher near the top of the sidebar. Ask an Admin to download invoices or change your role under Team Members. Account settings, opened from your name near the bottom of the sidebar, is your personal profile and does not include billing.
The sections
| Section | What it holds |
|---|---|
| Info | Your public profile: name, logo, support email, notification email, socials, terms, event defaults, and how guest names are collected. |
| Design Pro & Expert | Booking page branding and ticket/wallet pass designs. See Branding and Ticket design. |
| Team Members | Who can sign in, and their roles. See Teams. |
| Contacts Pro & Expert | Your contact book and lists. See Contacts and guest data. |
| Mailing List | Guests who opted in to hear from you; export as CSV. |
| Billing | Your plan, credits, and invoices. See Billing and credits. |
| Payouts | Where money from paid tickets goes: connect Stripe once, and choose whether guests receive Stripe’s email receipt. See Integrations. |
| Terminals | Card readers for selling and checking in at the door. |
| Barcodes Expert | Your own QR codes, organised into pools and connected to events. See Barcode pools. |
| Developer | Tracking IDs for booking pages; API tokens and webhooks Expert. See Integrations. |
The Info section
Info is the one to fill in first — its details flow into every booking page and email your organisation ever sends, so one careful pass here saves editing each event later.
- Name — what guests see across your booking pages and emails.
- Company logo — the default logo on your event pages.
- Support email and social links — how guests reach you.
- Notification email — organisation updates, including barcode pool stock alerts. Leave blank to notify the organisation owner.
- Terms of Service — your own terms. Every booking form asks guests to accept them before they book.
- Event defaults — the time and date formats applied when you create an event. Changing them does not rewrite existing events.
- Capture first and last name separately — when on, public booking forms, Add Guests, and Invite Guests show First name and Last name instead of one Name field. Off by default, and it applies to every event, including partner portals. Both boxes are required for the booker and for each invited guest. A name typed in two boxes stays as typed, so Mary Lee and Smith remain two parts. Guest lists and emails show that stored full name. If only a first name appears, the stored name has no last-name part. Edit the guest, or import again with First name and Last name mapped. A new import adds invitations; it does not change names already stored. See Names on the list.
- ONE Pass — when the control is available for your organisation, whether guests can add tickets to ONE Pass.
- Deactivate organisation — removes the organisation from app navigation. Deactivation cannot be undone from this page, so treat it as final: contact support if you need access restored.
Keep reading: Barcode pools · Integrations · Branding · Billing and credits · Booking settings