Troubleshooting
All plans
When something is not behaving — a guest cannot book, an email never landed, a ticket refuses to check in — start here. Each section below is the first set of checks for a common event, invitation, booking, export, or check-in problem, all inspectable from your own admin. If they do not resolve it, contact support with the event name and the affected guest or link — but never a password or API token.
A booking page is not accepting bookings
- Confirm the event is Published and bookings are not paused.
- Check Settings → Availability for a current or future slot.
- Check slot capacity and the total quantity of each active ticket.
- Confirm at least one ticket is active.
- Open the exact invitation or booking link in a private browser window.
A private event or collection must be opened through a valid personal invitation or booking link — its general page is not public.
An invitation has not reached the guest
Creating an invitation leaves it Pending; it is not sent automatically. Open the invitation and send it, or copy the personal link and share it through another channel. Check that the guest has a valid email address and that the invitation has not reached its email-send limit.
Capacity looks wrong
Four separate controls decide how many guests can book: slot capacity, ticket total quantity, guests per ticket, and allocation limits. Check each one that applies. Reducing capacity after bookings exist does not cancel or shrink those bookings.
A ticket will not check in
- Confirm the ticket belongs to an event available to the scanner profile.
- Check the event’s Check-in window if the guest is arriving early.
- A Single Entry ticket cannot be checked in again without first removing the existing check-in.
- When a QR code is damaged, search by name or email on the browser check-in page instead.
An export has not arrived
Exports run in the background and are emailed to your signed-in account. Confirm that address, check spam, and retry with a smaller filtered scope if the export is very large.
Keep reading: Publishing and sharing · Dates and availability · Invitations · Check-in