Support
All plans
ARTSVP support covers account access, billing, feature enablement, event setup, integrations, and any problem still standing after the troubleshooting checks.
Reaching the team
- Email support@artsvp.com — on any plan.
- Live chat inside ARTSVP Pro & Expert
- Phone support, through your dedicated route Expert
| Plan | Target email response |
|---|---|
| Free | Seven days |
| Pro | 24 hours |
| Expert | 12 hours |
These are response targets, not promised resolution times — urgency and investigation time affect how long a fix actually takes.
What to include
The fastest answers come from messages the team can act on straight away. Send enough detail to find the exact record:
- your organisation, and the event or collection name;
- the affected guest’s email or the public link;
- what you expected, and what happened instead;
- the time the problem occurred, and your time zone;
- the browser, device, or scanner involved;
- an error message or screenshot, when one exists.
Never email an API token, card number, password, or two-factor backup code. Support cannot see a password or two-factor code, and will never ask for one.
Keep reading: Troubleshooting · Billing and credits · API Overview